E-Consult is switched off from Friday 6pm  to Monday Morning 8am. Please call NHS 111 online.

econsult

Higham Hill Medical Centre 

 

Please do not contact your GP for a COVID-19 vaccine

The first phase of the NHS Covid-19 vaccination programme has started. When it is the right time you will receive an invitation to come forward. For most people this will be a letter, either from your GP or the national NHS. This letter will include all the information you will need to book appointments, including your NHS number. Please do not contact the NHS to get an appointment until you get this letter. Information on the vaccine is available here: https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/coronavirus-vaccine/

 

Dear Patients

The last 12 Months have been a very challenging time for all of us. We’d like to thank you, all our Staff – both Clinical & Non-Clinical for getting us through this tough period of time and continuing to deliver the best possible service for everyone.

Further we would like to thank our patients for their support and understanding, Last year we had to make sudden changes overnight to deliver a safe service, to ensure the safety and be open all the time, providing services, even though the doors was closed.

By and large we have manged to navigate this by offering our services primarily as a telephone consultation and partially face to face consultations.

Now as our Practice Team and hopefully yourselves have had both doses of the COVID Vaccine – and in line with Government programme for the Easing the Lockdown – the Practice would like to reset the services offered as follows:

Introduction of Triage System for GP and AP (Associate Practitioner) Appointments

From 17th May, the Practice would also like to introduce a Triage based system for all patients wanting to book an Appointment with a GP or AP.

What does this mean?

Firstly, if you would like to book an Appointment with our Nurse or Assistant Team for a Childhood Immunisation, Cervical Smear Test, an Adult Vaccination/Injection or a New Patient Health Check, you can still do so directly via the NHS App or via Reception. 

However, from this Date, if you would like to Request a Consultation with one of our GPs or APs, you will have to first book a Clinical Triage Slot. You can do this via Reception or E-consult.

Our GP Team themselves will then go through their appointment list at the start of the day prior to calling you, they would have also looked through your Electronic Medical Record and this way they can best advise whether you need a Face-Face or Telephone Consultation with a GP or AP, or perhaps if your Request could be served better by a member of the Admin Team, another Healthcare professionals such as Pharmacists, Social Prescriber, Dietician etc. or simply at a later date pending how either your symptoms progress or if some Investigation Results are needed first.

You will be contacted by our admin team with an update of your appointment if it has been changed to Face-Face or moved to another team.

With this system, we hope to move more quickly & reliably respond to your immediate concerns, whilst at the same time ensuring the Maximum Availability of our Consultations at the Right Time, with the Right Person and with the Right Information.

 

Patient Responsibility for Attending, Cancelling or Re-Booking a Consultation

Our Data shows us that as Patients, you do not attend 1 in 10 of the Appointments booked with our GPs and up to 1 in 5 booked with our Nurses.

This is a huge waste of NHS Resources and has big impact on how many appointments are available for yourself and others when you need them.

To ensure that the Consultation Appointment is available for yourself and other patients, please if you are not able to attend or your condition has improved not to forget to cancel your Confirmed Appointment – you must PHONE THE PRACTICE TO CANCEL OR REBOOK YOUR APPOINTMENT. 

Switching from the ‘Patient Access’ App to the ‘NHS App’

We understand that for many Patients the Sign Up & Password Security process of the ‘Patient Access’ Website & App has become very tedious and slow and the Interface very cluttered.

Having reviewed the current functionality of the NHS App, the Practice has decided to encourage and endorse the use of the Official NHS App instead. Sign up is very easy & fast and the interface is very clean & simple.

Visit.

https://www.nhs.uk/nhs-services/online-services/nhs-app/

Thank you

Higham Hill Medical Centre

 

Higham Hill Medical Centre

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

Repeat Prescriptions

Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Please contact us to enquiry. We are registering new patients from Monday to Friday 10am to 5:30pm Find out more

Parking facilities

Our surgery do not have any parking facility, the off road parking are controlled by local council (Walthamforest), and it is residential parking permit holders only.  To help with our patients who has restricted mobility, we have limited one hour parking permit at cost of £1.35 per permit, and it is limited to one permit at a time, it is not our obligation to provide this, we are only helping for our patients, therefore, we can not guarantee the permits will be available at all time, please call us before your appointment to check, you will be asked to provide your name, DOB and your appointment time.    

Higham Hill Medical Centre Privacy Notice

This privacy notice, which is a requirement of General Data Protection Regulation (GDPR), gives a better explanation on how we use any personal information we collect about you when you register with us. Also this privacy notice is part of our commitment to ensure that we process your information/data fairly, transparently and lawfully.Find out more

Important information about the coronavirus (COVID-19)

The NHS and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

 

The latest information on symptoms of Coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on nhs.uk/conditions/coronavirus-covid-19/

 

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

 

Use this service if:

  • you think you might have coronavirus;
  • in the last 14 days you've been to a country or area with a high risk of coronavirus;
  • you've been in close contact with someone with coronavirus.Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

People living in Waltham Forest are now able to make an appointment to see a GP in the evenings and at weekends. 

Weekday evenings

 GP evening appointments will be available Monday to Friday from 6.30pm to 9.30pm.

Evening appointments will take place at a GP practice in Leytonstone.

Appointments can only be booked by calling 020 8519 3999.

Weekend

GP weekend appointments will be available Saturday and Sunday from 8am to 8pm.

GP appointments are available at three locations –

                              Saturday                Sunday

Chingford              10am - 4pm            Closed

Leytonstone          10am - 4pm            Closed

Walthamstow        8am - 8pm              8am - 8pm

Appointments can only be booked by calling 020 8519 3999.

 How to book

Appointments can only be booked by calling 020 8519 3999.

Booking line hours:

Monday to Friday              12pm – 8pm Saturday to Sunday           8am – 6pm

Minor Ailment Scheme

Every year, millions of patients visit their GP with minor health problems that the local pharmacist could resolve. Instead of booking and waiting for a GP appointment, you can visit your local pharmacist any time: just walk in.

All pharmacists can recognise many common health complaints. They can give advice or, where appropriate, medicines that will help to clear up the problem. So if you have a common health problem, a trip to a participating pharmacy is an option.

The standard prescription charge applies to the Scheme. If you're exempt from paying prescription charges, for example because you're over 60, you won't pay for the medicine.

Minor Ailment Service-Condition List

Waltham Forest Pharmacies participating in the Minor Ailment Scheme.

Fair Processing:

The GDPR creates some new rights for individuals and strengthens some of the rights that currently exist under the DPA with regards to your personal data. You have the right to request from us access to and rectification of your personal data, If you have provided consent for the processing of your data you have the right (in certain circumstances) to withdraw that consent at any time which will not affect the lawfulness of the processing before your consent was withdrawn. 

Personal information held for patients consists of your name, date of birth, marital status, National Health Service number, address, contact telephone numbers, medical condition, your next of kin and a contact number for them.
We have included further details about some of the rights listed in the new legislation relevant to our patients.
Further information

Please see attached document to see these rights document
If you wish to exercise your right, please enquire at reception. Also the practice will have up to one calendar month to process your request."

 please click here for detail.

(Site updated 25/11/2021)
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