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econsult

Higham Hill Medical Centre 

 

WE ARE OPEN

We are registering new patients

 

As COVID-19 moves from epidemic to pandemic status, we are taking new steps for health and well-being of our entire community including each of you which is at the forefront of our thinking.

 

We are now working differently to limit spread of Covid-19.

 

Please DO NOT come to surgery until advised by our clinician. For full information on how to access all our services online, please visit our website https://www.highamhillmedicalcentre.co.uk/

 

Please note that due to the Corona virus risk and potentially infected patients booking appointments, we are changing majority appointments to telephone triage. Please use following methods to contact us.

 

ONLY BOOKED APPOINTMENTS: (call 0208 527 2677/ 07930150750 to be let in)

 

    • FOR COUGHS AND COLDS SYMPTOMS: Please do not go to a GP surgery, pharmacy or hospital. Phone NHS 111 if you need to speak to someone.
    • NHS 111 has an online coronavirus service that can tell you if you need medical help and will advise you what to do - please see NHS 111 Online: About coronavirus (COVID-19).
    • FOR ALL OTHER APPOINTMENTS USE E-CONSULTATIONS:     
    • Use our website to consult doctors online for e-consultations. This is quickest way for getting doctor advice: https://www.mysurgerywebsite.co.uk/index.aspx?p=f86679
  • THE TRIAGE SERVICE Only for urgent conditions call us on 0208 527 2677 

    • The Triage Service is intended to help you if you have an urgent medical problem and you cannot get to the computer or online service. The receptionist will ask you to provide a brief description of the problem, symptoms etc. to help the doctor who will be calling you back. Your name will be added to the Triage list. Please note phone lines are very busy so please use e-consultations wherever possible.
  • PRESCRIPTIONS 1. NHS APP - Use online services to order repeat prescription – you do not need password to login to your account just download NHS app on your phone. 3. If you cannot do any of these – please put your prescription through the letter box through surgery door and write name of pharmacy you would like to pick it up. (family and neighbours can help with this)  

    • PLEASE REMEMBER IF WE DO NOT HAVE NAME OF YOUR PHARMACY GIVEN TO US. WE WILL AUTOMATICALLY SEND YOUR PRESCRIPTION TO OUR LOCAL PHARMACY: LLOYDS PHARMACY, 96 HIGHAM HILL RD, WALTHAMSTOW, LONDON E17 5RQ
    • Please use Electronic Prescribing/ Electronic Dispensing services.
    •  Order by email wfccg.highamhill@nhs.net
    • VACCINATIONS, SMEARS AND HEALTH CHECKS WITH NURSES  

    • will be booked after a pre-screening questionnaire is completed by staff.
  • NEW PATIENTS ARE WELCOME  

PLEASE DO NOT COME TO SURGERY AS ALL SERVICES ARE AVAILABLE ONLINE NOW

 

Higham Hill Medical Centre

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

Repeat Prescriptions

Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. We are registering new patients from Monday to Friday 10am to 5:30pm Find out more

Higham Hill Medical Centre Privacy Notice

This privacy notice, which is a requirement of General Data Protection Regulation (GDPR), gives a better explanation on how we use any personal information we collect about you when you register with us. Also this privacy notice is part of our commitment to ensure that we process your information/data fairly, transparently and lawfully.Find out more

Important information about the coronavirus (COVID-19)

The NHS and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

 

The latest information on symptoms of Coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on nhs.uk/conditions/coronavirus-covid-19/

 

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

 

Use this service if:

  • you think you might have coronavirus;
  • in the last 14 days you've been to a country or area with a high risk of coronavirus;
  • you've been in close contact with someone with coronavirus.Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

People living in Waltham Forest are now able to make an appointment to see a GP in the evenings and at weekends. 

Weekday evenings

 GP evening appointments will be available Monday to Friday from 6.30pm to 9.30pm.

Evening appointments will take place at a GP practice in Leytonstone.

Appointments can only be booked by calling 020 8519 3999.

Weekend

GP weekend appointments will be available Saturday and Sunday from 8am to 8pm.

GP appointments are available at three locations –

                              Saturday                Sunday

Chingford              10am - 4pm            Closed

Leytonstone          10am - 4pm            Closed

Walthamstow        8am - 8pm              8am - 8pm

Appointments can only be booked by calling 020 8519 3999.

 How to book

Appointments can only be booked by calling 020 8519 3999.

Booking line hours:

Monday to Friday              12pm – 8pm Saturday to Sunday           8am – 6pm

Minor Ailment Scheme

Every year, millions of patients visit their GP with minor health problems that the local pharmacist could resolve. Instead of booking and waiting for a GP appointment, you can visit your local pharmacist any time: just walk in.

All pharmacists can recognise many common health complaints. They can give advice or, where appropriate, medicines that will help to clear up the problem. So if you have a common health problem, a trip to a participating pharmacy is an option.

The standard prescription charge applies to the Scheme. If you're exempt from paying prescription charges, for example because you're over 60, you won't pay for the medicine.

Minor Ailment Service-Condition List

Waltham Forest Pharmacies participating in the Minor Ailment Scheme.

Fair Processing:

The GDPR creates some new rights for individuals and strengthens some of the rights that currently exist under the DPA with regards to your personal data. You have the right to request from us access to and rectification of your personal data, If you have provided consent for the processing of your data you have the right (in certain circumstances) to withdraw that consent at any time which will not affect the lawfulness of the processing before your consent was withdrawn. 

Personal information held for patients consists of your name, date of birth, marital status, National Health Service number, address, contact telephone numbers, medical condition, your next of kin and a contact number for them.
We have included further details about some of the rights listed in the new legislation relevant to our patients.
Further information

Please see attached document to see these rights document
If you wish to exercise your right, please enquire at reception. Also the practice will have up to one calendar month to process your request."

 please click here for detail.

(Site updated 04/06/2020)
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