Due to recent NHS contract changes and updated national guidelines, our practice is moving to a Total Triage Model for patient care.
This means that all requests for appointments—whether medical or administrative—will be assessed first through our online consultation system or by telephone. A clinician will review your information and decide on the most appropriate next step, which may include:
This change is designed to ensure patients are seen by the right person, at the right time, and to make the best use of NHS resources.
We understand this is a change from how things have worked previously, and we appreciate your support as we implement this new model in line with NHS guidance.
For detailed information, please refer to the official NHS England guidelines:
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