How our online requests work, and why they are often quicker

The easiest way to contact the practice is through our secure online request form, which is monitored during our opening hours. You can use it for a new or ongoing medical problem, an appointment request, an administrative question, a fit note, test results, a referral query or medication advice.

What happens after you send a request

• Your request is read by a member of our team during practice hours
• It is passed to whoever can help best, which may be a GP, nurse, pharmacist, physiotherapist or a member of our administrative team
• We contact you with an appointment, a call, advice or the information you asked for

Sending a request does not automatically mean you will need to see a GP. Many problems can be resolved more quickly by another member of the team, which also frees up GP appointments for the people who need them most.

If you cannot use the online form

You can call us on 020 8527 2677 or come into the surgery during opening hours. Our reception team is happy to complete a form with you. For a life threatening emergency always call 999, and for urgent advice when we are closed call 111.